Terms of Service

1. Definitions

"Business" means a service provider, merchant, or workspace owner using Barrio to manage customers, communications, services, schedules, staff, payments, and related operations. "Customer" means an individual or entity that communicates with, books, pays, or otherwise interacts with a Business through Barrio. "User" means any person who accesses or uses the Services. "Customer Data" means information, content, and records submitted to or generated through a Business workspace, including customer records, messages, jobs, schedules, invoices, payments, and related operational data.

2. Accounts and Eligibility

You must be able to form a legally binding contract to use the Services. You are responsible for the accuracy of information you provide, for maintaining the confidentiality of your account and verification codes, and for all activity that occurs under your account or workspace. You must promptly notify us of any unauthorized access or security issue.

Barrio may support separate business accounts, staff access, mobile sessions, and customer accounts. Business owners are responsible for managing authorized staff, roles, permissions, workspace settings, service offerings, customer communications, and business policies.

3. The Services

Barrio provides operational software for service businesses. Features may include storefronts, customer portals, CRM records, in-app chat, SMS-related messaging workflows, email or push notifications, service catalogs, estimates, invoices, checkout, subscriptions, deposits, refunds, payment retries, taxes, appointments, scheduling, staff assignments, reminders, reviews, reporting, exports, audit timelines, and analytics.

We may add, modify, suspend, or remove features from time to time. Some features may be in beta, preview, early-access, or limited-release status and may change without notice.

4. Business Responsibilities

Businesses using Barrio are solely responsible for:

• Their services, pricing, taxes, availability, cancellation policies, no-show policies, refund policies, warranties, licenses, insurance, staff, and service delivery.
• Ensuring storefront content, service descriptions, FAQs, prep instructions, customer questions, and public business information are accurate and lawful.
• Obtaining any required customer consents for communications, SMS, reminders, recurring billing, cancellation or no-show fees, data processing, and service policies.
• Complying with consumer protection, tax, privacy, employment, licensing, industry, accessibility, advertising, and communications laws that apply to their business.
• Managing staff access and ensuring staff users comply with these Terms and applicable laws.
• Resolving disputes with Customers regarding services, quality of work, scheduling, refunds, cancellations, charges, and policies.

Barrio is not a party to the service agreement between a Business and its Customer unless expressly stated in writing. Barrio does not perform, inspect, warrant, endorse, or guarantee any Business’s services.

5. Customer Responsibilities

Customers are responsible for providing accurate contact, scheduling, address, access, payment, and service-request information. Customers must use the Services lawfully and respectfully and must not submit fraudulent payment information, abusive messages, illegal content, or misleading service requests.

When a Customer books, schedules, purchases, approves an estimate, pays an invoice, subscribes to a recurring service, or accepts a Business policy through Barrio, the Customer is transacting with the applicable Business. The Business is responsible for fulfilling the service and handling customer-service issues.

6. Payments, Billing, Taxes, and Stripe

Barrio uses Stripe for payment processing, platform subscriptions, connected accounts, checkout, invoices, subscriptions, refunds, and related financial workflows. Your use of payment features may also be subject to Stripe’s terms, connected account agreements, and payment method rules.

Businesses are responsible for the prices, taxes, fees, refunds, deposits, cancellation fees, no-show fees, recurring service terms, and disclosures they configure or communicate through Barrio. Barrio may display tax-related reports or collected-tax visibility, but Businesses remain responsible for tax registration, calculation review, filing, remittance, and professional tax advice.

For Barrio platform subscriptions, plan details, trial periods, renewal terms, seat quantities, and billing intervals are shown at checkout or in the billing portal. Unless otherwise stated in writing or required by law, subscription fees are non-refundable and renew automatically until canceled. Canceling a platform subscription may limit or terminate access to paid features.

For Business-to-Customer payments, refunds and disputes are primarily between the Business and Customer. Barrio may provide software tools to initiate refunds, retry failed payments, or record payment status, but the Business is responsible for deciding whether and when a refund, charge, fee, or adjustment is appropriate.

7. Communications and Messaging

Barrio supports business-customer communications through in-app chat, SMS-related workflows, email, push notifications, reminders, review requests, and operational alerts. You agree not to use the Services to send unlawful, harassing, deceptive, spam, or unauthorized communications.

Businesses are responsible for obtaining and maintaining any consents required to message Customers, including consent for SMS or marketing communications where applicable. Carrier, provider, and platform rules may apply. Message delivery is not guaranteed, and messages may fail, be delayed, filtered, or blocked.

8. Customer Data, Privacy, and Security

Our Privacy Policy explains how we collect and process information. Businesses retain responsibility for Customer Data they submit to or process through Barrio, subject to these Terms. You grant Barrio the right to host, process, transmit, display, and use Customer Data as necessary to provide, secure, support, and improve the Services and as otherwise described in our Privacy Policy.

You must not submit sensitive personal information unless necessary and lawful for your use of the Services. You are responsible for ensuring that your collection and use of Customer Data through Barrio complies with applicable privacy, data protection, communications, and consumer laws.

9. Acceptable Use

You may not, and may not permit anyone else to:

• Use the Services for unlawful, fraudulent, deceptive, abusive, harassing, infringing, or harmful purposes.
• Send spam, unauthorized marketing, malicious content, or communications that violate carrier, email, payment, or platform rules.
• Attempt to access another user’s account, workspace, data, systems, or networks without authorization.
• Interfere with, disrupt, overload, scrape, reverse engineer, or compromise the Services.
• Upload viruses, malware, exploit code, or content that infringes intellectual property or privacy rights.
• Use Barrio to provide services in regulated contexts unless you are solely responsible for satisfying all applicable regulatory obligations.
• Misrepresent your identity, affiliation, service offerings, prices, policies, or customer communications.

10. Content and Intellectual Property

Barrio and its licensors own the Services, including software, interfaces, designs, trademarks, trade names, logos, and related intellectual property. These Terms do not transfer ownership of Barrio intellectual property to you.

You retain ownership of content you submit to Barrio, such as business details, service descriptions, messages, photos or attachments, customer notes, and operational records, subject to the rights granted to Barrio to provide and operate the Services. You represent that you have the rights needed to submit and use that content.

Feedback, suggestions, or ideas you provide may be used by Barrio without restriction or compensation.

11. Third-Party Services

The Services may rely on or link to third-party services, including Stripe, messaging providers, email providers, push notification services, map or address tools, hosting providers, app stores, and analytics or logging providers. Barrio is not responsible for third-party services, and your use of them may be governed by their own terms and policies.

12. Beta Features and Sandbox Data

Barrio may provide sandbox, demo, beta, preview, or experimental features. Sandbox data may be fake or sample data and should not be treated as production records. Beta and preview features may be incomplete, may contain errors, and may be modified or discontinued.

13. Suspension and Termination

We may suspend or terminate access to the Services if we believe you violated these Terms, created risk or legal exposure, failed to pay fees, used the Services abusively, or if suspension is needed to protect the Services, users, providers, or the public. You may stop using the Services at any time, and Businesses may cancel paid plans through available billing controls where applicable.

After termination, we may retain certain information as described in the Privacy Policy and as needed for legal, tax, accounting, security, dispute, audit, and legitimate business purposes.

14. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. Barrio disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted or error-free operation.

Barrio does not provide legal, tax, accounting, insurance, employment, regulatory, financial, or professional advice. Any reporting, tax visibility, policy templates, automation, reminders, or operational suggestions are software tools only and must be reviewed by qualified professionals where appropriate.

15. Limitation of Liability

To the maximum extent permitted by law, Barrio and its owners, officers, employees, contractors, affiliates, and providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption, service delivery disputes, payment disputes, or cost of substitute services.

To the maximum extent permitted by law, Barrio’s total liability for all claims relating to the Services or these Terms will not exceed the greater of (a) the amount paid by you to Barrio for the Services giving rise to the claim in the three months before the event giving rise to liability, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Barrio and its owners, officers, employees, contractors, affiliates, and providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your use of the Services, your content or Customer Data, your services or business operations, your relationship with Customers or staff, your violation of these Terms, your violation of law, or your infringement or misappropriation of rights.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles, except where prohibited by applicable law. Subject to any rights you may have under applicable law, courts located in Arizona will have jurisdiction over disputes arising from these Terms or the Services.

18. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice by updating the date above, posting notice in the Services, or using another reasonable method. Continued use of the Services after changes become effective means you accept the updated Terms.

19. Miscellaneous

These Terms, together with any order form, checkout terms, posted policy, or written agreement that applies to your use of Barrio, form the entire agreement between you and Barrio regarding the Services. If any provision is unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent, but Barrio may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets. Failure to enforce a provision is not a waiver.

20. Contact

For questions about these Terms, contact Barrio through your workspace support or account contact, or through the business contact information provided by Barrio, Inc. in Barrio communications or contracts.